Melbourne Snowboard Centre Returns Policy
We are confident in our products and our sales staff to make sure you end up with the best possible products. If you have any questions on products please give us a call or send us an email and we are happy to answer your questions so that you can make a more informed decision. Even with the best help you can sometimes end up with the wrong size so we are happy to process exchanges that result in a new product or store credit lasting up to 12 months and can be further extended by request. Please always contact us first before you send anything back.
- Gear must be sent back in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.
If you feel that your gear is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, contact us and we can walk you through the appropriate steps. Please include any photos of the problem so we can expedite the process. Find out more on our warranty page.
Sometimes you need to exchange a product for something else—it happens. Exchanges with Melbourne Snowboard Centre only require a few minutes on the phone or via an email. (03) 9470 1822 or firstname.lastname@example.org.
To help expedite your exchange request, please provide as much detail as possible in your email. Include the order number, purchase date, product brand and description of the total order.
Melbourne Snowboard Centre does not pay for shipping on exchanges and you will be asked to pay the shipping in both directions. Whenever possible we will try to give you the best rates possible and arrangements can be made to bundle your exchange into another order if you are planning on purchasing more products. If you spend an additional $50 we will ship your exchange for free.
You have up to 30 days from the date of purchase to process an exchange but the value of the exchange is based on the current price of the item not the original price paid.
Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.
If returning a product in its box, please wrap the box to protect it prior to taping. Failure to do so may incur a fee or a reduced value in your exchange/return.
To help expedite your exchange, please include a copy of your original invoice with a note describing what items you want to exchange for. If you no longer have a copy of your invoice please include your name, the order number, purchase date and any notes from conversations and emails with our staff.
Please send your exchanges to:
Melbourne Snowboard Centre
Attn: Exchanges and Returns
392 Plenty Rd
Preston VIC 3072
We will call or email you as soon as we receive your items back.
We generally can get exchanges turned around within 24 hours on a regular business day after we have spoken to the customer.
We work as a local independently owned shop and do not offer basic ‘change of mind’ returns (this includes incorrect sizing). If you have extenuating circumstances we can process a return with a 20% restocking and processing fee as well as the original price of shipping if the shipping was provided for free by us. As with exchanges we also ask you to pay the shipping for the return and it must be processed within 30 days of the original purchase. We encourage our customers to first consider exchanges because it will save them more money. If you still prefer a return please follow the same steps as you would for an exchange starting with calling us or sending us an email with your order number, purchase date, product brand and description of the total order. (03) 9470 1822 or email@example.com.
Return fees will not be processed if we have made a mistake in an order or you wish to process a successful warranty.