COVID-19 DELAYS(Updated 01/09/21)
Unfortunately due to the recent lockdowns in NSW, ACT and VIC, your parcel may be subject to delays within the Australia Post and StarTrack courier network. The couriers are currently experiencing increased pressure with staff shortages, temporary facility closures and parcel volumes as high as Christmas peak period. Unfortunately this is out of Melbourne Snowboard Centre's immediate control, however rest assured your order will still be processed as per regular dispatch times from our warehouse.
If your parcel is experiencing longer than expected delays and you would like Melbourne Snowboard Centre to investigate for you, please feel free to contact us and we'll gladly assist!
FREE SHIPPING ON ORDERS OVER $50!*
*Exclusions apply - see below for details
Estimated Express Shipping Times
If you need your gear right away make sure you use our express system. We are proud to be one of the few companies in Australia who can ship package in 1-3 days anywhere in Australia. The closer you are to an airport the quicker you will get your item and the majority ship next day.
1-3 Business Days Anywhere in Australia!
Estimated Regular Shipping Times
Our regular shipping sends all of our packages with a courier. For this reason we cannot ship to PO Boxes via our 'regular shipping' method and always prefer Business Addresses to guarantee someone is around to receive your package. If you would like to ship to a PO Box please use "Express Shipping - Signature Required/PO Box."
The below shipping times are estimates only, and large/bulky items or orders with multiple items (board packages for example) can take longer than estimated. Please allow up to 14 business days for delivery, or use our express service to receive your order as quick as possible.
During sale periods our shipping process may be delayed, so please allow up to an additional 7 days for delivery at these times (express orders excluded).
VIC: 2-5 Business Days
Melbourne: 1-2 Business Days
NSW: 2-7 Business Days
Sydney: 3-5 Business Days
ACT/Canberra: 3-5 Business Days
QLD: 3-14 Business Days
Brisbane: 3-5 Business Days
SA: 4-14 Business Days
Adelaide: 3-5 Business Days
WA: 7-14 Business Days
Perth: 3-14 Business Days
NT: 3-14 Business Days
TAS: 3-14 Business Days
**Please keep in mind both standard & express shipping time-frames are estimates. Sometimes due to unforeseeable circumstances there are delays within the shipping companies operations, which is unfortunately out of our direct control. At MSC we do our best to pick, pack and distribute your order within the next business day, after order placement, to ensure your delivery is as quick as possible.
In Store Pick Up
We offer in-store pickup as a shipping option for all Online orders. If you select to pick up your order in store, you'll receive an email to notify you when your order has been picked and packed ready for pick up.
You may pick up your item/s from the store at 392 Plenty Road, Preston.
Please allow 24 hours from purchase to pick up for order assembly.
Estimated International Shipping Times
We now offer international shipping worldwide! International shipping costs are the responsibility of the customer and vary depending on items and location, please use our quote system available in the shopping cart to see what the shipping costs are. Most items take 1-2 weeks to be delivered but this is not guaranteed as some packages can get held up in customs. Please be aware that your country make require the payment of import duties, taxes, or fees prior to delivering or releasing the goods. These are determined by customs and are not controlled by Melbourne Snowboard Centre. As such we are unable to provide any estimates for these costs. Please contact your country's import department for more information regarding import fees.
Please note, we are unable to ship to International PO Boxes and require a street address for delivery.
International shipping exclusions
Some brands (Bataleon, Burton, etc.) are only available to be shipped within Australia. If you attempt to order one of these brands and have it shipped outside of Australia, we will contact you and cancel the order. If you have any questions regarding shipping, please contact us as email@example.com.
*Free shipping exclusions include:Toboggans
Large shipments to remote locations