We are confident in our products and our sales staff to make sure that you get the best help and gear that are most suitable for your adventures.
We are a local, independently owned store and do not offer ‘change of mind’ refunds (this includes incorrect sizing), however we're happy to offer you a store credit or exchange subject to the following conditions:
- Item is returned within 30 days from the date of purchase (or date of delivery for online orders).
- Proof of purchase included
- The item/s must be sent back in the condition you received it and with the original box and/or packaging in resalable condition, including manufacturer tags where applicable. It is the customers responsibility to ensure all returned items are delivered to Melbourne Snowboard Centre in their original condition.
- Item is not marked as 'clearance'
- We cannot offer returns on any Facemasks, Neckwarmers, Thermals, Socks or Chains due to hygiene and/or the nature of their use.
Store credits, lasting up to 3 years, will be issued for the amount paid at time of purchase for the particular item being returned. They are issued via email in which you'll receive a 13 digit code that you can use at checkout online or in store.
Should you not want a credit or exchange, in extenuating circumstances Melbourne Snowboard Centre may issue a refund minus a 20% restocking fee.
