We are confident in our products and our sales staff to make sure that you get the best help and gear that are most suitable for your adventures.
We are a local, independently owned store and do not offer ‘change of mind’ refunds (this includes incorrect sizing), however we're happy to offer you a store credit or exchange subject to the following conditions:
Store credits, lasting up to 3 years, will be issued for the amount paid at time of purchase for the particular item being returned. They are issued via email in which you'll receive a 13 digit code that you can use at checkout online or in store.
Unfortunately stock levels vary and we are not able to stock all products in all sizes, which may result in your desired exchange product or size not being available. In the event that your desired exchange product is not in stock, a store credit will be issued.
Should you not want a credit or exchange, in extenuating circumstances Melbourne Snowboard Centre may issue a refund minus a 20% restocking fee.
Bought this jacket for my 15 yr old to wear with the matching bibs. Loves them. Great waterproof level, good pockets and vents. Runs a tiny bit more restricted when lifting arms above head, so she sized up. Not a bad thing anyway as it’s just a shell so you would want to wear a mid layer anyway.
Daughter bought the Lunalite Bibs and used in France earlier this year and loved them. Went back to buy the jacket today.
Only slight thing to be aware of…it is fitted, so she decided to go up a size to medium so she had full flexibility when her arms are up high.
Looks awesome too.
